Customer Service: Complaint Management Series_Risk Management This engaging course equips learners

This engaging course equips learners with the knowledge and skills to support residents during mealtimes

including what types of disclosures are protected

This course is appropriate for Team Leaders

This course provides learners with the essential knowledge and practical skills to maintain high standards of food safety and hygiene

Customer Service: Complaint Management Series_Risk Management This engaging course equips learnersCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.