Listening Not Just Hearing passport and mastering several templates to

and mastering several templates to practice and use to create opportunities and solutions versus upset and frustration

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Listening Not Just Hearing passport and mastering several templates toCourse Overview: This course is designed for anyone interested in learning about how to truly listen to your customer which will help you make better sales. Learning Objectives: Define listening versus just hearing Employ three techniques to enhance listening skills State three important benefits of listening Audience: Lending Staff Length of Course: This course takes approximately 30 minutes to complete. *This course does NOT qualify, nor meet the